Your Workforce. Are you losing money and getting crushed by your competition?
Submitted by fhorvathigs on Mon, 10/11/2010 - 18:49
Don’t consider this a normal distribution when you categorize your “A”, “B” and “C” performers. “A” performers are those that always meet their performance targets, have high level of professional competence and receive high performance marks for their service skills and problem resolution skills. “B” players need some development and learning to enhance their skill sets and achieve high motivation. A subset of “B players are lazy. They have high skills but, for various reasons, lack the motivation to take their game to the next level and become an “A” player. “C” players have major gaps in competence and skill and rarely achieve their productivity goals. Make sure you can categorize your workforce correctly. Don’t make this complicated. Keep it focused on competence, skills, and results related to accountabilities.
Frank Horvath
Contact: 317.691.4806
